Consumers, Estate Agents and Redress Act 2007 CHAPTER 17 CONTENTS PART 1 THE NATIONAL CONSUMER COUNCIL The National Consumer Council and territorial committees 1 Establishment of the National Consumer Council and its territorial committees 2 The territorial committees “Consumer”, “consumer matters” and “designated consumers” 3 “Consumer” and “consumer matters” 4 “Designated consumers” Determining priorities 5 Forward work programmes 6 General provision about functions Annual report 7 Annual report The core functions 8 The representative function 9 The research function 10 The information function Consumers, ii Estate Agents and Redress Act 2007 (c. 17) Powers of investigation 11 General powers of investigation 12 Investigation of complaints made by vulnerable designated consumers 13 Investigation of complaints relating to disconnection of gas or electricity 14 Reference of matters to the Gas and Electricity Markets Authority 15 Reference of matters to the Postal Services Commission 16 ...