S T A T U T O R Y I N S T R U M E N T S 2008 No. 594 WATER INDUSTRY, ENGLAND AND WALES The Water Supply and Sewerage Services (Customer Service Standards) Regulations 2008 Made - - - - 4th March 2008 Laid before Parliament 10th March 2008 Laid before the National Assembly for Wales 10th March 2008 Coming into force - 1st April 2008 The Secretary of State, in relation to water undertakers and sewerage undertakers whose areas are not wholly or mainly in Wales, and the Welsh Ministers, in relation to water undertakers and sewerage undertakers whose areas are wholly or mainly in Wales(a), make these Regulations in exercise of the powers conferred by sections 38(2) to (4), 95(2) to (4) and paragraphs (2)(d) and (e), (2A)(a), (b) and (c), and (2B) of section 213, of the Water Industry Act 1991(b) (“the WIA”). The Water Services Regulation Authority (“the Authority”), acting pursuant to sections 39(1A) and 96(1A) of the WIA, has arranged for such research as it considers appropriate with a...